Kiosk Surveys
Collect quick feedback from workers as they clock in or out — wellness checks, safety confirmations, even mandatory pre-shift questions that can refuse a clock-in.
What Are Kiosk Surveys?
Quick questions answered at the kiosk, optionally able to refuse a clock-in.
Kiosk surveys are short questionnaires that appear on the kiosk screen as part of a clock-in or clock-out. They let you collect real-time information without interrupting the workday — workers answer a couple of quick questions while they are already at the kiosk.
Most survey questions are advisory — the worker can answer, skip, or ignore, and the clock-in continues either way. But individual questions can also be marked as blocking: if the worker gives a specific answer, the clock-in is refused and the kiosk shows a message asking them to speak to a supervisor. See the Blocking Questions section below.
Gather feedback, wellness checks, safety confirmations, mandatory pre-shift declarations
During clock-in, clock-out, or both — configurable per survey
All workers at the kiosk location where the survey is active
Advisory by default. Mark individual questions blocking if you need a hard answer
Surveys are a great way to run daily wellness checks, collect safety observations, gauge morale, or enforce mandatory pre-shift declarations (alcohol-free, medication-free, fit to operate machinery, etc.).
Creating a Survey
How to set up a new survey from the manage portal.
Surveys are created and managed from the Surveys page in the manage portal. Each survey has a title, a trigger (when it appears), and one or more questions.
Before you start
- Access to the manage portal with admin or manager permissions
- At least one active kiosk location set up
Go to the Surveys page
In the manage portal, navigate to Surveys in the sidebar. You will see a list of existing surveys (if any) and a "Create Survey" button.
Enter the survey details
Give your survey a clear, descriptive title (e.g. "Morning Wellness Check" or "End of Day Safety Review"). Choose the trigger — this controls when the survey is shown to workers:
- Clock in — survey appears after the worker clocks in
- Clock out — survey appears after the worker clocks out
- Both — survey appears after every clock-in and clock-out
Set the active toggle
Use the Active / Inactive toggle to control whether the survey is currently live. You can create a survey ahead of time and leave it inactive until you are ready to roll it out. Inactive surveys are never shown on the kiosk.
Add questions
Add one or more questions to the survey. Each question has a type (Rating, Yes/No, or Free Text) and a sort order that controls the sequence. See the Question Types section below for details on each type.
Save the survey
Click Save Survey. If the survey is set to active, it will start appearing on the kiosk immediately for the chosen trigger.
Create Survey
Save SurveyYou can create multiple surveys with different triggers. For example, a wellness check on clock-in and a safety debrief on clock-out.
Question Types
The three types of question you can add to a survey.
Each question in a survey has a type that determines how workers interact with it on the kiosk. There are three question types available:
Rating (1–5 Stars)
Best for quick sentiment or satisfaction scores
The worker sees five stars and taps to select a rating from 1 to 5. This is the fastest question type — a single tap is all it takes. Ideal for wellness checks ("How are you feeling today?"), satisfaction scores, or confidence levels.
Yes / No
Best for confirmations and binary checks
Two large buttons — Yes and No. Perfect for safety confirmations ("Did you receive your PPE?"), acknowledgements ("Have you read today's site briefing?"), or any question with a clear binary answer.
Free Text
Best for open-ended feedback and comments
A text input field where the worker can type a short response using the on-screen keyboard. Use this for open-ended questions ("Any concerns to report?", "Suggestions for improvement?"). Keep in mind that typing on a kiosk is slower, so use free text sparingly.
Each question has a sort order number. Questions are displayed in ascending order (1 first, then 2, then 3, etc.)
You can edit, reorder, or remove questions at any time from the survey builder. Changes take effect immediately on the kiosk
There is no hard limit on the number of questions, but we recommend keeping surveys short — see Best Practices
You can mix question types within the same survey (e.g. one rating question and one yes/no question)
The sort order field accepts any number. Use increments of 10 (10, 20, 30) so you can insert new questions between existing ones later without renumbering everything.
Surveys are English-only for now. Even on a Polish or Romanian kiosk, the question text and option labels you type are shown verbatim. If you need a non-English version, write the questions in that language up front. Translated survey content is on the roadmap.
Blocking Questions
Make a specific answer refuse the clock-in entirely.
Most survey questions are advisory — the worker can answer or skip, and the clock-in continues either way. But a question can also be marked as blocking: if the worker gives a specific answer, the clock-in is refused and the kiosk shows a message asking them to speak to a supervisor.
Use this for safety-critical pre-shift declarations: fit-to-work confirmations, alcohol / medication checks, symptom screens, fatigue questionnaires.
How a blocking question is configured
In the survey builder, expand a question and tick Make this question blocking. Two extra fields appear:
- Blocking answer value — the answer that triggers the block, e.g. no for “Are you fit to work?” or yes for “Have you taken any medication that affects driving?”.
- Message to show the worker — e.g. “Please speak to your supervisor before starting your shift.” This is what the kiosk displays instead of clocking the worker in.
What the worker sees
When a blocking answer is selected, the kiosk shows a clear refusal screen with the message you wrote. The worker is not clocked in — the time entry is never created. The attempted answer is still recorded so you have a trail.
The kiosk then returns to the home screen. The worker should find their supervisor to resolve the issue, and can try again afterwards.
The blocking response is stored as a survey response just like any other answer — you can see it on the worker's history
No clock-in time entry is created. The worker is treated as still off-shift until they re-attempt successfully
A clock.blocked_by_survey entry is written to the audit log with the worker, the survey, the question, and the offending answer
A clock.blocked_by_survey webhook event fires so your CRM / supervisor system can be notified in real time
Blocking questions are powerful — they prevent workers from starting paid time. Reserve them for genuinely safety-critical declarations. For lighter feedback (mood, satisfaction), keep questions advisory so workers can skip without consequence.
How Surveys Appear on the Kiosk
What the worker sees during clock-in or clock-out.
When an active survey is triggered (after a clock-in or clock-out), the kiosk shows a dark-themed survey card immediately after the clock result screen. The survey overlays the normal kiosk interface so the worker's attention is focused on the questions.
Workers can answer each question and tap Submit, or tap Skip to dismiss the survey without answering. If the worker does not interact with the survey at all, it auto-skips after 20 seconds and the kiosk returns to the home screen.
Clocked In — 07:02 AM
Morning Wellness Check
Quick survey — optional
How are you feeling today?
4 / 5
Did you receive your PPE?
Auto-skip in 14s
If no interaction occurs, the survey automatically dismisses after 20 seconds and the kiosk returns to the home screen
Workers can always tap Skip to dismiss the survey immediately without answering
If multiple active surveys share the same trigger, they are shown one after another in order of creation
Surveys use the same dark theme as the kiosk for a consistent look
The 20-second auto-skip timer ensures the kiosk never gets stuck on a survey screen. If a worker walks away without answering, the kiosk resets itself automatically.
Viewing Survey Results
Analyse responses from the manage portal.
All survey responses are collected in real time and available in the manage portal under Surveys > Results. Each survey has its own results page with a breakdown of every question.
Shows the average rating across all responses, plus a distribution chart (how many workers gave 1 star, 2 stars, etc.)
Shows the percentage split between Yes and No answers (e.g. 92% Yes, 8% No)
Lists all individual text responses with timestamps and worker names
Total number of responses and the number of workers who skipped the survey
You can filter results to narrow down the data you are looking at:
Review survey results regularly. A sudden drop in wellness ratings or an increase in "No" answers on safety questions can flag issues before they become problems.
Best Practices
Tips for getting the most out of kiosk surveys.
Surveys work best when they are short, focused, and respectful of the worker's time. Here are our recommendations for getting useful data without slowing down the clock-in process:
If you need to run a longer survey (more than 3 questions), consider breaking it into two separate surveys — one on clock-in and one on clock-out. This spreads the effort across the day.
Remember that survey responses are tied to the worker and timestamped. This means you can track trends over time — for example, whether wellness ratings improve after a change in working conditions.
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